Service was interrupted about 1:48 a.m. and was restored approximately 1 p.m., ACS reported.
In Kodiak, ACS DSL primarily serves homes and small businesses.
“We apologize for any inconvenience this may cause our customers and wish to thank Kodiak residents for their understanding and patience,” wrote Randy Dobbs, ACS southwest regional manager, in a statement. “We are committed to providing the highest possible level of customer service to Alaskans and our customers on Kodiak.”
ACS spokeswoman Heather Cavanaugh said ACS doesn’t yet know what caused the problem.
“I believe it was localized to Kodiak, and often it may just be a small piece of equipment that needs to be replaced,” she said. “But if it’s not on the island and we need to fly it in, that’s why it takes a little longer to get back up.”
ACS subscribers with faster T-1 and T-3 Internet connections were not affected.
The Mirror received questions from GCI customers about their service, but GCI spokesman David Morris said that company was not affected.
“Where people might be confused is if you’re a GCI customer calling an ACS customer, the call wouldn’t go through,” Morris said.
Contact Mirror editor James Brooks at firstname.lastname@example.org.